Privacy Policy

Introduction

Welcome to https://mercedes-certified-technicians.dentrepair-talk.com! We, Mercedes certified technicians (hereafter referred to as “the Company” or “we”), are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, and management of your information in compliance with various global privacy laws and regulations, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal data in electronic documents
The General Data Protection Regulation (GDPR) of the European Union (EU)
Brazil’s General Data Protection Law (LGPD)
California Consumer Privacy Act (CCPA/CPRA), USA
Colorado Privacy Act (CPA), USA
Utah Consumer Sales and Service Act (UCPA), USA
Connecticut Data Privacy Act (CTDPA), USA
Virginia Consumer Data Protection Act (VCDPA), USA
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://mercedes-certified-technicians.dentrepair-talk.com
Any associated mobile applications and services
All interactions through these platforms, whether by authorized users or visitors
Communications initiated by us, such as newsletters, emails, phone calls, and text messages

Please note that this policy does not extend to third-party platforms, applications, products, or services accessible via links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we handle your data during various interactions:

Using Our Applications and Services: As an authorized user, your account information, payment details, purchase history, and other relevant data are collected and processed to provide the requested services.
Visiting Our Websites: When you browse our sites, we may collect non-personal data for analytics and improvement purposes, including IP addresses, browser types, and page views.
Communication with Us: We may use your contact details to send personalized communications, newsletters, or promotional materials if you have opted in for such updates.

Personal Data Collection

We gather various categories of personal information, including:

Account Information: This includes your name, email address, and password used to create an account on our platform.
Payment Information: Details related to payment methods, billing addresses, and transaction history for processing purchases or services.
Financial Information: Data connected to banking or financial transactions, if applicable, for secure fund transfers.
Purchase Information: Records of products or services bought from us, including order numbers and purchase dates.
Mobile Device Identifiers: Unique identifiers from your mobile device when you use our apps, such as IP addresses, device types, and advertising IDs.
Location Data: Information about your geographical location when you interact with our services, used for location-based services or analytics.
Feedback and Reviews: Any comments, reviews, or ratings you provide us, which can include personal details if voluntarily shared.
Social Media Information: Data from social media platforms when users choose to log in through their social media accounts.
Product Information: Details about products or services that interest or engage with on our sites.

We acquire this data through direct user input, automated tracking technologies (like cookies), and third-party partners who assist us in delivering services.

Cookies and Similar Technologies

Cookies are small text files stored on your browser to enhance user experience and provide essential site functionality. We use cookies for several purposes:

Strictly Necessary: These ensure basic functions like login, session management, and website navigation work correctly.
Preference: Cookies store user preferences, language settings, and display options to personalize your experience.
Analytics: We employ analytics cookies to gather insights into how our site is used, track trends, and measure performance.

Users can control non-essential cookie preferences through our Cookie Manager, allowing for a tailored browsing experience.

Data Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes collected or as required by law. Once these purposes are fulfilled, we securely delete or anonymize your data to protect your privacy. Here’s a breakdown:

Account Data: Retained until your account is inactive for an extended period (as defined in our terms of service).
Transaction Records: Kept for financial record-keeping and tax purposes (as required by law).
Analytics Data: Stored for up to 24 months for aggregated analytics reports.
Marketing Communications: Retained until you unsubscribe or opt out, then deleted from marketing lists.

Security Measures

We prioritize the security of your personal data and implement robust organizational safeguards:

Employing industry-standard encryption protocols for secure data transmission.
Engaging trusted third-party processing partners who adhere to strict data protection standards.
Regularly reviewing and updating our security measures to adapt to emerging threats.

Children’s Privacy

Our services are not directed towards children under 18 years of age, and we do not knowingly collect or process personal information from such individuals.

Your Rights (Data Subject Rights)

Depending on your location, you may have certain rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure/Right to be Forgotten: Demand the deletion of your data in specific circumstances.
Restriction: Limit our processing of your data under certain conditions.
Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to or refuse certain uses of your data.
Non-Discrimination: Be free from unfair treatment due to exercising your data rights.

To exercise these rights, please contact our dedicated privacy team at your convenience.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information.

Contact Information

For privacy-related inquiries, unsubscribe requests, or general data-related questions, please reach out to us:

Email: [email protected]

Mailing Address: [Privacy Team Address], Mercedes certified technicians, [City, State, ZIP]